Shipping Policy
At Celestial Console, we are committed to delivering your orders quickly, safely, and reliably. This Shipping Policy outlines everything you need to know about how we process, ship, and deliver your purchases, so you can shop with confidence.
Order Processing
All orders placed on Celestial Console are typically processed within 1–3 business days (excluding weekends and holidays). During high-volume periods or special promotions, processing times may be slightly longer. You will receive a confirmation email once your order has been processed and is ready to ship.
Shipping Methods & Delivery Times
We offer a range of shipping options to suit your needs, including standard, expedited, and express shipping. The available methods, estimated delivery times, and associated costs will be displayed at checkout based on your location and order size. Standard shipping usually takes 3–7 business days for domestic orders, while expedited options can arrive sooner. International shipping times vary depending on the destination and customs processing, typically ranging from 7–21 business days.
Shipping Costs
Shipping costs are calculated at checkout and depend on your chosen shipping method, delivery location, and order value. We may offer free shipping on orders above a certain threshold—details will be clearly displayed during your purchase. For international orders, additional charges such as customs duties, import taxes, or fees may apply. These are the responsibility of the customer and are not included in our shipping charges.
Shipping Locations & Restrictions
We currently ship to most locations within India and select international destinations. If there are any shipping restrictions or locations we cannot serve, this will be indicated at checkout. Please note that we are unable to ship to P.O. boxes, APO/FPO addresses, or certain restricted regions due to carrier limitations or legal restrictions.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package on the carrier’s website and monitor its progress until delivery. If you have an account with us, you can also view your order status and tracking information by logging in.
Delivery Issues
If your order is delayed, lost, or arrives damaged, please contact us immediately at [email protected]. For damaged items, include photos of the packaging and product so we can resolve the issue promptly. If your package is marked as delivered but you have not received it, please check with neighbors or your local carrier before reaching out to us.
International Shipping
For orders shipped outside India, please be aware that customs duties, import taxes, and other fees may be charged upon arrival in your country. These charges are the responsibility of the customer and are not included in our shipping fees. Delivery times for international orders may be affected by customs processing and local postal services.
Changes & Cancellations
If you need to change or cancel your order, please contact us as soon as possible at [email protected]. Once an order has been processed or shipped, changes or cancellations may not be possible.
Returns & Refunds
For information on returning items or requesting a refund, please review our Return and Refund Policy. Shipping costs for returns may apply unless the return is due to our error or a defective product.
Contact Us
If you have any questions or concerns about shipping, please reach out to us at [email protected] or visit our Contact Us page. Our team is here to help ensure your experience with Celestial Console is smooth and satisfying.
Celestial Console reserves the right to update or modify this Shipping Policy at any time. The current version will always be available on our website.