Shipping Policy
Last Updated: [12-05-2025]
At Celestial Console, we offer both digital products (such as game accounts, Steam keys, and subscriptions) and physical products (such as gaming accessories, consoles, and fashion items like hoodies, t-shirts, and polo shirts). Below you’ll find our complete shipping policy for both categories.
1. Digital Product Delivery
Instant Delivery:
Most digital products, such as game accounts and Steam keys, are delivered instantly via email after successful order confirmation and payment verification.
Manual Processing Time (if needed):
In some cases (e.g., payment verification, custom account setups), delivery might take up to 2 business hours during working days.
Important:
Please ensure you provide a valid email address during checkout. Check your spam or promotions folder if you don’t receive your email.
2. Physical Product Shipping
We ship physical products (such as gaming accessories, consoles, and apparel).
Shipping details by country are as follows:
India
Handling Time: 1 business day
Transit Time: 1–5 business days
Estimated Delivery Time: 2–6 business days after placing the order
Order Cutoff Time: 2:00 PM (GMT+05:30) — India Standard Time (Kolkata)
United States
Handling Time: 1 business day
Transit Time: 1–8 business days
Estimated Delivery Time: 2–9 business days after placing the order
Order Cutoff Time: 2:00 PM (GMT-08:00) — Pacific Standard Time (Los Angeles)
Other Countries
Handling Time: 1–2 business days
Transit Time: 5–15 business days (depending on the location)
Estimated Delivery Time: 6–17 business days
3. Shipping Costs
Digital Products: Free electronic delivery via email.
Physical Products: Free standard shipping for all countries.
4. Order Processing and Tracking
For physical products, once your order ships, you will receive a tracking number via email to monitor your shipment.
For digital products, the download details or account credentials will be shared directly to the email provided.
5. Delivery Delays
While we aim to deliver products within the estimated timeframe, delivery may be delayed due to unforeseen circumstances like weather conditions, courier delays, or public holidays.
6. Contact Us
If you have any questions about your order or need further assistance, please contact our support team:
Email: [email protected]
Phone: +91 75881 55468
Address: Shastri Tower Chowk, Jalgaon, Maharashtra 425003, India