Sales Agreement
Updated Sales Agreement (Incorporating Both Digital and Physical Products)
We’ll update the sales agreement and product categorization to reflect the dual nature of your business (both digital and physical products). Below is a sample structure that includes both product types clearly:
Sales Agreement for Celestial Console Ltd
1. Purpose
This agreement governs the rights and obligations of both parties concerning the sale and delivery of digital products (e.g., PC game accounts, game keys, subscriptions) and physical products (e.g., gaming accessories, video game consoles, gaming-themed fashion items like hoodies, t-shirts, polo shirts).
2. Seller Details
- Seller: Celestial Console Ltd
- Website: celestialconsole.com
3. Buyer Definition
- Customer: Any registered member of celestialconsole.com.
4. Product Categories
- Digital Products:
This includes PC game accounts, game keys, subscriptions, and other digital content. These products are delivered electronically, and due to their nature, returns are not accepted. - Physical Products:
This includes gaming accessories (e.g., controllers, headsets), video game consoles, and fashion items such as hoodies, t-shirts, and polo shirts with gaming themes. These products will be shipped to the provided delivery address.
5. Terms and Conditions
5.1 Acknowledgment
The Buyer acknowledges that they have reviewed and accepted the essential features of the product(s) they intend to purchase, whether digital or physical, as well as the sale price, payment, and delivery conditions.
5.2 Delivery
Digital Products: These will be delivered to the Buyer immediately upon purchase and payment completion.
Physical Products: These will be delivered to the specified address within the indicated delivery timeframe (typically 7-14 business days for shipping).
5.3 Payment
The agreement is valid upon the Buyer’s electronic confirmation of the order and full payment. Celestial Console is not obligated to deliver the product if the payment is not received or is reversed.
5.4 Fraudulent Transactions
If the Buyer’s payment is flagged as fraudulent, they must notify Celestial Console within 3 days. The Buyer will cover shipping costs in such cases.
5.5 Warranty
Digital Products: Celestial Console ensures digital products meet the stated specifications and offers support during the stated warranty period.
Physical Products: Celestial Console offers warranty and support for physical products based on the manufacturer’s policies.
5.6 Faulty Products
Digital Products: If the digital product is faulty, it can be replaced or refunded within 7 days of purchase.
Physical Products: Faulty physical products must be returned within 7 days for a replacement or refund. Return shipping will be covered by Celestial Console in such cases.
5.7 Right of Withdrawal
Digital Products: Due to the nature of digital products, returns and withdrawals are not accepted.
Physical Products: The Buyer has the right to cancel or return physical products within 14 days of delivery, provided the item is unused and in original packaging.
6. Marketplace Terms (For Sellers of Physical Products on the Platform)
Seller Responsibility: Sellers listing physical products on the platform must ensure they are authorized to sell these items and that the products meet all necessary legal and safety requirements.
Payment and Delivery Guarantee: Celestial Console ensures that payments are secured until the Buyer receives the product, whether physical or digital.
7. Jurisdiction
Any disputes will be resolved through the relevant Consumer Arbitration Committees or Consumer Courts at the location of either the Buyer or Seller, as per the Ministry of Industry and Trade guidelines.
2. Clear Separation of Categories on the Website:
Make sure that your website clearly distinguishes between digital products and physical products:
Digital Products Page: Highlight game accounts, game keys, and digital subscriptions. Include all related terms, like instant delivery, no returns, etc.
Physical Products Page: Create a separate section for gaming accessories, video game consoles, and fashion items. Include clear details on shipping timeframes, returns, and warranty policies for physical items.
3. Ensure Compliance with Hosting Platform Guidelines
Since your website was suspended, it’s important to ensure that both product types are clearly defined and compliant with the platform’s rules. This will help you avoid future issues.
Contact Platform Support: Reach out to your hosting platform (e.g., Shopify, WordPress, etc.) and clarify the nature of your business.
Review Policies: Make sure you’re adhering to their content policies and product listing requirements for both digital and physical products.
4. Preventative Measures Moving Forward:
Review the Terms of Service for Selling Digital and Physical Products: Some platforms may have specific guidelines for selling both product types. It’s essential to ensure that both types are clearly outlined and comply with their rules.
Clarify Delivery Methods and Return Policies: Always make it clear whether the product is digital or physical so customers can understand the delivery process.