Return Policy

Overview

At Celestial Console, we strive to ensure your satisfaction with every purchase. Our return policy is designed to provide you with clear and straightforward instructions for returns. Please read the following policy carefully.

Return Timeframe

You have 30 days from the date of delivery to return any eligible product. We mostly prefer replacement over returns, but we also accept returns. The possibility of a replacement is higher to ensure you receive a working product as quickly as possible.

Eligibility Conditions

  • Items must be in their original packaging and condition.
  • Items must not show any signs of use or tampering.
  • Game keys or accounts must not be activated or used.

Non-Returnable Items

  • Discounted or sale items
  • Gift cards
  • Items marked as non-returnable in the product description

Return Instructions

  1. Contact our customer service at support@celestialconsole.com with your order number and reason for return.
  2. You will receive a return authorization and detailed instructions on how to proceed.
  3. Pack the item securely in its original packaging, including any documentation, manuals, and accessories.
  4. Ship the return to the address provided in the return authorization.

Return Shipping Costs

Customers are responsible for return shipping costs, except in cases where the return is due to our error.

Processing Your Return

Once we receive your return, we will inspect the item(s) and notify you of the status of your return within 5 business days. If approved, a replacement will be processed. If a replacement is not possible, a refund will be issued to your original method of payment.

Contact Us

If you have any questions or need further assistance, please contact our customer support team: