Return Policy
At Celestial Console, we are committed to ensuring your satisfaction with every purchase.
Our Return Policy outlines clear and simple guidelines for returning eligible products.
Return Timeframe
You may request a return within 30 days from the date of delivery.
We prioritize offering replacements to ensure you receive a fully working product as quickly as possible.
In cases where a replacement is not possible, a refund will be considered in accordance with our Refund Policy.
Return Eligibility
- To be eligible for a return:
- The item must be in its original condition and original packaging.
- The item must not show any signs of use, damage, or tampering.
- For digital products, the product must not have been activated, downloaded, or accessed.
- Please note that eligibility is subject to inspection upon return.
Non-Returnable Items
Certain items are non-returnable, including:
- Products sold as part of discounts, promotions, or clearance sales.
- Gift cards and voucher codes.
- Items specifically marked as “non-returnable” on their product page.
How to Initiate a Return
To request a return, please follow these steps:
- Contact our Customer Support Team at [email protected] with your order number and reason for return.
- Our team will provide you with a Return Authorization and detailed return instructions.
- Pack the item securely in its original packaging, including all manuals, documentation, and accessories.
- Ship the item to the address provided in your Return Authorization.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to:
- An error on our part (such as receiving a defective or incorrect item).
We recommend using a trackable shipping service for all returns.
Processing Your Return
Once your returned item is received and inspected, we will notify you within 5 business days regarding the approval or rejection of your return.
- If approved: A replacement will be shipped to you or, if not possible, a refund will be issued to your original payment method in accordance with our Refund Policy.
- If rejected: We will contact you with further information.
Need Assistance?
If you have any questions regarding your return or need additional support, please contact us:
- Email: [email protected]
- Phone: +91 7588155468
- Address: Shastri Tower Chowk, Jalgaon 425003, Maharashtra, India
We are here to help and ensure a seamless experience at Celestial Console.