Return and Refund Policy

At Celestial Console, your satisfaction is our priority. We strive to ensure that every customer enjoys a smooth, worry-free shopping experience. This Return and Refund Policy outlines your rights and our procedures regarding returns, exchanges, and refunds.

Return Eligibility

You may request a return within  7 Days of receiving your order. To be eligible, items must be unused, in their original condition, and in the original packaging with all tags attached. Some products may have different return windows or may not be eligible for return; these exceptions are clearly noted on the relevant product pages.

Non-Returnable Items

Certain items are not eligible for return, including:

1. Digital products or downloadable content
2. Gift cards
3. Final sale or clearance items
4. Personalized or custom-made products
5. Health, hygiene, or personal care items (if opened)

If you are unsure about the eligibility of your item, please contact our support team before initiating a return.

How to Request a Return

To initiate a return, contact our customer support at [email protected] within the return window. Please include your order number, the item(s) you wish to return, and the reason for the return. Our team will provide you with detailed instructions and, if applicable, a return shipping label.

Return Shipping

Unless the return is due to a defective, damaged, or incorrect item sent by us, customers are responsible for return shipping costs. If your return is approved for a free return (such as for damaged or incorrect items), we will provide a prepaid shipping label. Please ensure all items are securely packaged to avoid damage during transit.

Condition of Returned Items

Returned products must be in their original, unused condition, with all packaging, tags, manuals, and accessories included. Items showing signs of use, damage, or missing parts not due to our error may not be eligible for a refund or exchange.

Refund Process

After we receive and inspect your return, we will notify you by email regarding the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7–14 business days. Please note that shipping charges are non-refundable, and any return shipping costs (unless otherwise specified) will be deducted from your refund.

If you have not received your refund within the expected timeframe, check with your bank or payment provider. If issues persist, contact us at [email protected].

Exchanges

We offer exchanges for defective or damaged items, or if you need a different size or variant (where available). To request an exchange, follow the return process above and specify your preferred replacement item.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, contact us within 7 days of delivery. Please include photos of the issue and your order details so we can resolve the problem quickly—either by sending a replacement or issuing a refund at no extra cost to you.

Order Cancellations

Orders can be cancelled before they are shipped. If you wish to cancel your order, contact us as soon as possible at [email protected]. Once an order has shipped, it cannot be cancelled and must be processed as a return.

International Returns

For international orders, customers are responsible for return shipping costs, duties, and taxes unless the return is due to our error. Please contact our support team for specific instructions on international returns.

Contact Us

If you have any questions about our Return and Refund Policy or need assistance, please contact us at [email protected] or visit our Contact Us page. We are here to help ensure your experience with Celestial Console is smooth and satisfying.

Celestial Console reserves the right to update or modify this Return and Refund Policy at any time. The current version will always be available on our website.