Refund Policy

Overview

Our refund policy ensures that you receive a prompt and fair refund for eligible returns. Please read the following policy carefully to understand our refund process.

Refund Timeframe

Once your return is approved, you can expect your refund within 10 business days. The time it takes for the refund to appear in your account may vary depending on your payment provider.

Refund Eligibility

  • Refunds are issued for items returned in accordance with our return policy.
  • Original shipping costs are non-refundable unless the return is due to our error.

Refund Method

Refunds will be processed to the original method of payment used at the time of purchase.

Non-Refundable Items

  • Sale or clearance items
  • Gift cards
  • Activated game keys or accounts

Partial Refunds

Partial refunds may be granted in certain situations, such as items not in their original condition or missing parts, due to our error.

Cancellation Rights

  • Please note that there is no right to cancel your purchase of any item.
  • Once a purchase is made, it cannot be canceled or reversed.

How to Request a Refund

  1. Contact our customer service team at support@celestialconsole.com to initiate a refund request.
  2. Provide details about the issue and your proof of purchase.
  3. Our team will review your request and notify you of the status of your refund.
  4. If approved, we will process your refund to the original method of payment within 7 days.

Contact Us

If you have any questions or need further assistance, please contact our customer support team: