Refund and Cancellation Policy
At Celestial Console, we are committed to providing a transparent and customer-first experience.
Please review our refund and cancellation policy carefully to understand how we handle returns and refunds.
Refund Timeframe
Once your return or refund request is approved, the refund will be processed within 7–10 business days.
The time taken for the refund to reflect in your account may vary depending on your payment method and financial institution.
Refund Eligibility
You may be eligible for a refund if:
- The product you purchased is defective, damaged, or not as described.
- Your request meets the conditions outlined in our Return Policy.
Please note:
- Shipping charges (if applicable) are non-refundable unless the return is a result of our error.
- Refund requests must be initiated within the timeline specified under our Return Policy.
Refund Method
All refunds will be issued to the original payment method used at the time of purchase.
Non-Refundable Items
Certain products and services are non-refundable, including but not limited to:
- Items sold at discounted or clearance prices.
- Gift cards or voucher codes.
- Digital products that have been activated, downloaded, or accessed.
Partial Refunds
In specific cases, partial refunds may be provided if:
- The item returned is not in its original condition.
- The product is incomplete, missing parts, or shows signs of use, not due to our error.
All partial refunds are subject to evaluation by our support team.
Cancellation Policy
Once an order is confirmed and processed, it cannot be canceled.
Please ensure all details are correct before completing your purchase.
We encourage you to review product descriptions carefully before placing an order.
How to Request a Refund
To initiate a refund request, please contact our Customer Support Team:
- Email: [email protected]
Include the following information:
- Order number
- Reason for refund request
- Proof of purchase (invoice or receipt)
- Photographs (if applicable for damaged/defective items)
Our team will review your request and respond with the next steps within 48 hours.
Need Help?
If you have any questions or require further assistance, please reach out to us:
- Email: [email protected]
- Phone: +91 7588155468
- Address: Shastri Tower Chowk, Jalgaon 425003, Maharashtra, India
We are always here to help ensure a positive shopping experience at Celestial Console.