FAQs

Frequently Asked Questions (FAQ)

Welcome to the Celestial Console FAQ page! Here you’ll find answers to the most common questions about shopping with us. If you need further assistance, please contact us at [email protected] or visit our Contact Us page.

About Celestial Console

What does Celestial Console sell?
We are a one-stop shop for gamers, offering high-quality gaming consoles, accessories, and game-inspired clothing, as well as curated gear for every type of player.

Where is Celestial Console based?
We operate primarily online, serving customers across India and selected international locations.

Who founded Celestial Console?
Celestial Console was started by passionate gamers and tech enthusiasts with a vision to unite gaming gear, fashion, and community.

How does Celestial Console help gamers?
We provide a curated selection of quality products, exclusive deals, and a seamless shopping experience designed for gamers and fans.

Orders

How do I place an order?
Simply browse our website, add your desired items to the cart, and proceed to checkout. Follow the prompts to enter your shipping and payment details.

Can I change or cancel my order after placing it?
If your order hasn’t shipped yet, please contact us as soon as possible at [email protected]. Once shipped, orders cannot be changed or cancelled but may be eligible for return.

How can I check my order status?
You’ll receive an order confirmation email with a tracking link once your order ships. You can also log in to your account to view order history and status.

What if I received a wrong or damaged item?
Contact us immediately at [email protected] with your order number and photos of the item. We’ll resolve the issue with a replacement or refund.

Can I add or remove items after placing my order?
Unfortunately, we cannot modify orders once placed. Please review your cart carefully before checkout.

Payment

What payment methods do you accept?
We accept major credit and debit cards, PayPal, Google Pay, Apple Pay, UPI, Net Banking, and other secure payment options displayed at checkout.

Is my payment information secure?
Yes. All transactions are encrypted and processed through PCI DSS-compliant gateways. We do not store your full card details.

Why was my payment declined?
Check that your payment details are correct and that your card/account has sufficient funds. If issues persist, try another payment method or contact your bank.

Will I receive an invoice or receipt?
Yes. You’ll receive a detailed email receipt after your purchase.

Shipping & Delivery

How long does shipping take?
Order processing usually takes 1–3 business days. Delivery times depend on your chosen shipping method and location, typically 3–7 business days for domestic orders and 7–21 business days for international orders.

How much does shipping cost?
Shipping fees are calculated at checkout based on your location, order value, and selected shipping method. Free shipping may be available on qualifying orders.

Do you ship internationally?
Yes, we ship to select international locations. Customs duties and import taxes may apply and are the customer’s responsibility.

How can I track my order?
You’ll receive a shipping confirmation email with a tracking number once your order ships. Use this number to track your package online.

What if my package is lost or delayed?
Contact us at [email protected] if your package is delayed, lost, or marked as delivered but not received.

Returns & Refunds

What is your return policy?
You may request a return within 7 days of receiving your order, provided items are unused, in original condition, and in original packaging. Some exclusions apply (see our Return and Refund Policy for details).

How do I start a return?
Email us at [email protected] with your order number, the item(s) you wish to return, and the reason. We’ll provide return instructions and a shipping label if applicable.

Who pays for return shipping?
Customers are generally responsible for return shipping unless the item is damaged, defective, or incorrect due to our error.

When will I receive my refund?
Refunds are processed within 7–14 business days after we receive and inspect your return.

Can I exchange an item?
Yes, exchanges are available for defective or damaged items, or for different sizes/variants where possible.

Products & Brand

Are your products authentic and new?
Yes. All products sold on Celestial Console are 100% authentic and brand new.

How do I know which product is right for me?
Check our detailed product descriptions, sizing guides, and customer reviews. If you need help, contact our support team.

Are your clothing items true to size?
Please refer to our sizing guide on each product page for accurate fit information.

How do I care for my products?
Care instructions are provided on the product page and/or packaging.

Will out-of-stock items be restocked?
Some items may be restocked. Sign up for restock notifications or contact us for updates.

Account & Security

Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save addresses, and view order history.

How do I reset my password?
Click “Forgot Password” on the login page and follow the instructions to reset your password.

Is my personal information safe?
Yes. We use advanced security measures to protect your data. Please see our Privacy Policy for details.

Promotions & Discounts

How do I use a promo code?
Enter your promo code at checkout in the designated field. Only one code can be used per order.

Can I use multiple discounts on one order?
No, only one discount or promo code may be applied per order.

Do you offer gift cards?
Yes, digital gift cards are available for purchase on our website.